Return & Refund

Explore our comprehensive return and refund policy designed for a seamless shopping experience at GoBiz Kenya.

Our comprehensive return and refund policy ensures that our customers have a seamless shopping experience. We understand that sometimes products may not meet expectations, which is why we offer a straightforward process for returns. Customers can initiate a return within 7 days of purchase by simply contacting our customer service team. We accept returns on unused and unopened items, and refunds will be processed within 14 business days after receipt of the returned product. Additionally, we strive to provide clear guidelines regarding return shipping costs depending on the reason for the return. Our goal is to prioritize customer satisfaction and make the return experience as hassle-free as possible, allowing you to shop with confidence. If you have any questions about our policy, please don’t hesitate to reach out; we're here to help!